Frequently Asked Questions
Everything you need to know about our premium musical gear and services.
What is the standard shipping time for synthesizers and keyboards?
Most orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Do Korg products come with a manufacturer warranty?
Yes, all new Korg hardware products include a 1-year limited warranty that covers defects in materials and workmanship under normal use.
What is your return policy for electronic instruments?
We offer a 30-day return policy for most items. Products must be returned in their original packaging with all included accessories. Software and registered digital licenses are non-refundable.
How can I update the firmware on my Korg device?
You can download the latest firmware updates and USB-MIDI drivers from our official Support page. Detailed installation instructions are provided in the included PDF documentation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for high-value equipment purchases.
Do you offer technical support for setting up my studio gear?
Absolutely. Our technical support team is available via email and phone to assist with product registration, MIDI configuration, and troubleshooting your hardware integration.